tk22's Privacy Policy

1 Introduction

tk22 ("we", "our") operates a safe and reliable online entertainment platform for users in Bangladesh. When you register, log in, or use our services on tk22, you provide certain personal information. This Privacy Policy ("Policy") explains how we collect that information, the purposes for which we use it, with whom we share it, and how we keep it secure.

This policy applies to all tk22 services, websites, and mobile applications. By using our platform you consent to the terms of this policy. If you disagree with any term, please refrain from using our services and contact us at [email protected].

2 Types of Information Collected

We may collect the following types of information:

• Identity Information: Full name, date of birth, national ID number or passport details (for age verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions).
• Account Information: Username, password (in encrypted form), and account preferences.
• Transaction and Activity History: Deposits, withdrawals, betting history, and bonus usage.
• Technical Information: IP address, browser type, device details, and cookie data.
• Communication Records: Live chat messages, email correspondence, and support tickets.

3 How Information Is Collected

We collect information directly from you — for example when you fill in a registration form, make a transaction, or contact the support team. Information about your session is also collected automatically through cookies, log files, and pixels. In some cases, third-party verification services may be used for identity verification.

4 Why We Use Your Information

The main purposes for which your information is used are as follows:

• Creating, verifying, and managing accounts.
• Processing and completing deposit and withdrawal transactions.
• Verifying age and identity to comply with applicable laws and regulations.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support services.
• Delivering personalised experiences and relevant promotional offers.
• Improving platform performance and security.
• Monitoring user behaviour to ensure responsible gambling.
• Meeting legal obligations and satisfying regulatory requirements.

5 Sharing Information with Third Parties

tk22 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared with specific partners in the following circumstances:

• Payment Processors: Financial information necessary to complete bKash, Nagad, Rocket, and Upay transactions.
• Identity Verification Services: To meet legal obligations.
• Technology Service Providers: Who operate the platform under strict confidentiality agreements with us.
• Law Enforcement Agencies: On the basis of a court order or legal obligation.
• Fraud Prevention Organisations: Under industry-standard information-sharing frameworks to prevent illegal activity.

Any third parties with whom information is shared are contractually bound to maintain privacy standards equivalent to this policy.

6 Security Technology

tk22 uses industry-leading security technology to protect your information:

• SSL/TLS Encryption: All data transfers between you and our servers are encrypted.
• Password Hashing: Your password is never stored directly; industry-standard hashing algorithms are used.
• Firewall and Intrusion Prevention Systems: Servers are protected from unauthorised access.
• Regular Security Audits: Regular tests are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: Available as an additional layer of protection.

However, transmitting information over the internet is not entirely risk-free. We take every possible precaution, but complete security cannot be guaranteed. Keeping your account password confidential and using a secure network is your responsibility.

7 How Long We Keep Your Information

We retain your information for as long as:

• Your account is active and we need to provide services.
• Required to meet legal or regulatory obligations (generally for some years even after account closure).
• Needed for resolving disputes or legal proceedings.
• Needed for fraud prevention and security purposes.

After a request to close an account, information is deleted or anonymised as quickly as possible in accordance with applicable law. Records of financial transactions may be retained for an extended period as required by law.

8 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tk22 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security.
• Functional Cookies: Remembering your language preferences and settings.
• Analytics Cookies: To understand and improve how the platform is used.
• Marketing Cookies: To display relevant promotional advertisements.

You can control or disable cookies through your browser settings. However, disabling some cookies may cause certain platform features to not work properly.

9 Your Rights Over Personal Information

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain cases you may request that use of your information be limited.
• Right to Portability: You may receive a copy of your information in a common format.
• Right to Object: You may object to marketing communications.

To exercise these rights, email [email protected]. We aim to respond within 30 days. Some requests may be subject to legal limitations — in such cases we will explain the reason.

10 Protection of Those Under 21

tk22 is intended only for individuals aged 21 or older. We do not knowingly collect information from minors. Age verification is mandatory at registration, and providing false information will result in account termination.

If we have unknowingly collected information from a minor, it will be deleted immediately and the account will be closed. Parents or guardians may notify us of such matters at [email protected].

11 Notice of Policy Changes

tk22 reserves the right to change this privacy policy at any time. For significant changes we will:

• Display a special notice on the website.
• Notify you at your registered email address.
• Clearly state the effective date of the updated policy.

Continued use of the platform after a change will be taken as acceptance of the new policy. If you do not agree to the changes, you may request account closure.

12 Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali available 24/7.

We respect your right to privacy and are committed to handling all requests promptly and carefully.